Return Policy
Last updated: September 2026
We want to make you happy! If something isn't right with your order, please reach out and we'll do our best to find a solution.
Notify Us Within 5 Days
If you decide to return an item for exchange or refund, please notify us within 5 days of your receipt of the item. This gives us an opportunity to find a solution. We want to make you happy!
Ship Items Back Within 14 Days
Any returns or exchange items must be shipped back to Crystal Cat Creations within 14 days.
Return Shipping
Customer is responsible for return shipping charges. Items must be returned in their original condition.
Consider Insurance
Please consider insurance when returning items as we cannot refund items that are lost in the mail.
Custom & Sale Items
We cannot accept returns for any custom or sale items.
Questions About a Return?
Don't hesitate to reach out — we're a small handmade shop and we truly care about every order.